Refund Policy

Last updated: April 2026

We want you to be completely satisfied with your Solofold purchase. Please read this policy carefully before buying, as it applies to all digital products sold through solofold.com and associated platforms.

1. Digital products and your cancellation rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cancellation period for online purchases. However, for digital content (such as downloadable spreadsheet templates), your cancellation right is lost once the download begins, provided you have given your prior consent to this.

By completing your purchase and downloading the product files, you acknowledge that you have consented to the immediate delivery of digital content and that you lose your right to cancel once the download has started.

2. When we will offer a refund

We will consider a full refund if:

• The product is materially different from its description on the product page
• The product files are corrupted or cannot be opened in the stated compatible software (Microsoft Excel, LibreOffice Calc)
• You experience a technical issue that we are unable to resolve through our support process

Refund requests must be made within 14 days of purchase by emailing hello@solofold.com with your order number and a description of the issue.

3. When we will not offer a refund

We cannot offer refunds in the following circumstances:

• You have downloaded the product and simply changed your mind
• You did not read the product description before purchasing (e.g. the product is designed for UK self-employed people and you are not UK-based)
• You expected the product to be MTD-compatible software (our product descriptions clearly state that our spreadsheets are not MTD software)
• The product does not work in software other than the stated compatible applications
• More than 14 days have passed since your purchase

4. Our support commitment

Before requesting a refund, please contact us at hello@solofold.com. Many issues can be resolved quickly — a formula not calculating, a dropdown not appearing, or a file not opening correctly. We respond within 2 working days and genuinely want to help you get value from your purchase.

5. Refund process

Approved refunds will be processed within 5-10 working days and returned to the original payment method. You will be asked to confirm deletion of all downloaded files, though we understand this cannot be technically enforced for digital products.

6. Purchases via Etsy

If you purchased through our Etsy shop, Etsy's own refund policies also apply. Please refer to Etsy's Digital Items Policy for additional details. You may also contact us directly at hello@solofold.com.

7. Contact

For any refund requests or questions about this policy, email hello@solofold.com. We respond within 2 working days.